Are there unlimited bandwidth dedicated servers in Hong Kong?
Yes, if by "unlimited bandwidth" you mean no restrictions on incoming and outgoing Internet traffic and no charges for data transfer used. Each dedicated server in Hong Kong comes with a certain virtual or physical capacity of the Internet connection port, chosen by the server user. It varies from 1 Gbps to 100 Gbps. There are no limitations or restrictions on the used bandwidth used or data transfer quotas, up to the capacity of the Internet connection port, selected by our clients.
Unless otherwise specified, all dedicated servers in Hong Kong offered by HostColor feature "unlimited bandwidth up to the capacity of the Internet connection port". This is also called "unmetered bandwidth", which is actually a more appropriate term to use.
"Unmetered Bandwidth" or "dedicated server with unmetered bandwidth" means that the hosting provider does not measure the bandwidth used by the server. In Hong Kong and most of its other Edge data center locations HostColor allows its customers to use the full capacity of the physical Internet bandwidth port of their dedicated servers.
Can I have a dedicated cloud infrastructure in Hong Kong?
You can use your preferred cloud computing virtualization technology to create and deploy a dedicated cloud infrastructure on a single bare metal server or a cluster of servers. If you want to use two dedicated bare metal servers, they can be directly interconnected using 1GE, 10GE or larger capacity NIC cards. If you need HostColor's help to create a cloud computing architecture, we can help you design one, deploy it, and manage it as needed.
Our Hong Kong Servers can use Proxmox VE, VMware ESXi, Linux Containers, VirtualBox, OpenVZ, Microsoft Hyper-V, Kubernetes, Docker, or other virtualization platforms.
Is there technical support available for my Hong Kong server?
All HostColor dedicated servers in Hong Kong come with "Free Infrastructure Support". HostColor never charges you for access to infrastructure technical support. Unlike the large hyperscaler clouds like AWS, Azure and others, that charge their customers for access to technical support for their bare-metal or cloud infrastructure.
Our infrastructure technical support covers everything related to network interfaces and the core functionality of the physical components of your Hong Kong bare-metal dedicated server such as CPU, RAM, and storage drives. With our free infrastructure support, you can save money and have access to the technical support you need for the core components and network functions of your HK server.
Please note that the "Free Infrastructure Support" does not include support for the operating system (OS), any custom configurations created and maintained by the customer, and the installed software applications.
In addition to the "Free Infrastructure Support" HostColor takes the dedicated hosting services it provides to a new level of reliability with its "Semi-Managed Dedicated Servers" support.
What does a Semi-Managed Dedicated Server mean?
While most dedicated hosting providers offer "Unmanaged" or "Managed" hosting services, HostColor does "Semi-Managed" and "Managed" Dedicated Servers.
"Unmanaged" means that the client is solely responsible for the management of the bare-metal dedicated server they have. The provider's responsibility is to make sure that the server network connection works properly and in case of a hardware failure, to fix the failed components, or to replace the whole physical server.
"Managed" means that the provider is responsible for managing the network, the physical server, the installed operating system, and the software environment. The provider does operating system updates, software updates, and other management and configuration tasks on the physical server. In other words unmanaged dedicated servers do not feature server-side support and therefore the clients pay for the base infrastructure service. The 'Managed Dedicated Servers' feature full server-side infrastructure, OS, and software environment support and therefore are more expensive, as the provider's experts commit time and work hours to deliver technical and system administration.
HostColor fills the gap by offering "Semi-Managed" Dedicated Servers in Hong Kong. "Semi-Managed" means that our administrators install your preferred OS on the physical server or your preferred virtualization platform to transform the physical server into a Cloud infrastructure. We create a custom technology environment per your requirements and keep on record a description with the 'base desired state' of your Hong Kong server. As a part of the "Semi-Managed" support contract, HostColor reinstalls the server OS per the request and helps the client fix issues and troubleshoot in case of any operating system, networking, or software configuration issues. All "Semi-Managed" Hong Kong dedicated servers feature up to 30 minutes per month of technical and system administration. Any time spent by our experts on managing the server OS, software environments, or troubleshooting will be charged at HostColor's standard managed service rates.
How does HostColor bill my Hong Kong Dedicated Server?
Once payment is made, the billing month for your Semi-Managed Hong Kong Dedicated Server starts from the moment we send you the login credentials. By default, all New York dedicated hosting services are set to month-to-month contracts to provide maximum flexibility.
You can choose between month-to-month, 3-month, 6-month, and annual contracts. If you opt for an annual contract, you will receive a lower monthly service fee. However, you will need to prepay the full contract (all 12 service fees). Please note that your Hong Kong Server on a month-to-month contract must be canceled properly and terminated before we stop billing you. The Hong Kong-based Edge servers, like other dedicated hosting services, require a 30-day cancellation notice. In some cases, we may allow early cancellations. To qualify for an early cancellation, you must submit a cancellation request from your Account 5 business days before the beginning of the new billing cycle.